Shipping & Return Policy
Effective Date: September 9, 2026
Thank you for shopping with Healinic Online. This Shipping & Return Policy explains how we handle order processing, delivery, cancellations, returns, replacements, and refunds.
1. Order Processing
After you place an order through our website, we may contact you by phone, SMS, WhatsApp, email, or another available communication method to confirm your order.
Orders are normally processed after confirmation and are then handed over to our delivery partner.
Processing time may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.
2. Delivery Service
We use third-party courier and delivery partners to deliver orders.
Delivery time can vary depending on your location and courier conditions.
Delivery may be affected by:
- Incorrect or incomplete addresses
- Unreachable phone numbers
- Customer unavailability
- Weather
- Transportation disruptions
- Public holidays
- Courier delays
- Unexpected operational issues
Customers should provide a complete delivery address and an active phone number.
3. Shipping Charges
Applicable delivery charges, if any, will be communicated or displayed during the ordering/checkout process.
Shipping charges may vary based on delivery location, order size, campaign offers, or other applicable conditions.
4. Cash on Delivery
Where Cash on Delivery is available, customers may pay the applicable order amount upon delivery.
Our team may contact customers before dispatch to verify Cash on Delivery orders.
Repeated refusal of confirmed COD orders without a valid reason may result in restrictions on future COD purchases.
5. Checking Your Order Upon Delivery
Customers are encouraged to check the package condition before accepting delivery.
If the package appears severely damaged, opened, tampered with, or incorrect, please contact Healinic Online customer support as soon as possible.
Where appropriate, customers may be asked to provide photographs or videos of the package and product to help us investigate the issue.
6. Eligible Reasons for Return or Replacement
A return or replacement request may be considered in cases such as:
- Wrong product delivered
- Missing product or item
- Damaged product received
- Product received in visibly defective condition
- Expired product received
- Product that materially differs from the confirmed order
Eligibility will be assessed based on the condition of the product and the circumstances of the order.
7. Time Limit for Reporting an Issue
Customers should contact us within 48 hours of receiving the order if there is a problem with the product or shipment.
Late requests may not be eligible for return, replacement, or refund.
Please provide:
- Order number
- Customer name
- Phone number used for the order
- Description of the problem
- Clear photographs/videos where necessary
8. Products That Cannot Normally Be Returned
Because of health, food, wellness, hygiene, safety, and product-integrity considerations, the following products are generally not eligible for return after delivery if they have been opened, used, consumed, damaged by the customer, or otherwise altered.
This may include:
- Herbal products
- Food products
- Supplements
- Tea and beverage products
- Personal wellness products
- Hygiene-sensitive products
- Products with broken or removed seals
An unopened product may only be eligible for return where the return is accepted by Healinic Online under the circumstances of the order.
9. Change of Mind
A change-of-mind return is not automatically guaranteed.
For products that are sensitive to hygiene, food safety, product integrity, or contamination, we generally do not accept returns simply because a customer has changed their mind after receiving the order.
Any exceptional return request will be reviewed on a case-by-case basis.
10. Wrong Address or Customer Unavailability
Healinic Online is not responsible for delays, additional delivery attempts, or failed deliveries caused by:
- Incorrect address
- Incomplete address
- Incorrect phone number
- Customer not being available
- Customer refusing delivery
- Failure to coordinate with the courier
Additional delivery costs, where applicable, may be charged to the customer.
11. Replacement
Where a replacement is approved, we may arrange delivery of the correct or replacement product.
Replacement availability depends on product stock and delivery service availability.
12. Refunds
Where a refund is approved, the refund method and processing time may depend on the payment method originally used.
For Cash on Delivery orders, customers may be asked to provide appropriate information required to process an eligible refund.
Shipping or delivery charges may be non-refundable unless the issue resulted from an error attributable to Healinic Online.
13. Return Shipping
Where a return is approved because Healinic Online sent an incorrect, damaged, or defective item, we will determine the appropriate return or replacement process.
Where a return is approved for another reason, the customer may be responsible for applicable return delivery costs unless otherwise agreed.
14. Refund or Return Approval
Submitting a return request does not automatically mean that the return or refund has been approved.
Our team may review the order details, product condition, photographs/videos, delivery records, and other relevant information before making a decision.
15. Refunds for Undelivered Orders
If an order cannot be delivered due to courier-related circumstances or other reasons outside the customer’s control, we may review the order and determine whether a refund or re-delivery is appropriate.
For confirmed COD orders that are refused by the customer without a valid reason, refund eligibility may not apply because no payment was collected.
16. How to Contact Us
For order problems, return requests, replacements, or shipping-related questions:
Phone: +8801936158616
Email: support247@healinic.online
Email: contact@healinic.online
Address:
H-3, R11/A
West Dhanmondi Housing
Bosila, Mohammadpur
Dhaka 1207, Bangladesh
Our support team is available 7 days a week.
17. Policy Changes
Healinic Online may update this Shipping & Return Policy from time to time.
The latest version published on this page will apply to future orders unless otherwise required.
Last Updated: September 9, 2026