Effective Date: September 9, 2026

Welcome to Healinic Online. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from https://healiniconline.com/.

By using our website, placing an order, or contacting us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Your full name
• Mobile/phone number
• Email address
• Delivery/billing address
• Order and purchase information
• Payment-related information necessary to process your order
• Information you provide when contacting our support team
• Website usage, device, browser, IP address, and related technical information
• Information submitted through forms, WhatsApp, Messenger, or other communication channels connected to our business

We collect only the information that is reasonably necessary to provide our services and operate our business.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm orders by phone, SMS, WhatsApp, email, or other communication methods
• Provide customer support
• Respond to questions, complaints, or requests
• Improve our products, services, website, and customer experience
• Prevent fraud, abuse, or unauthorized activity
• Maintain transaction and business records
• Send service-related communications
• Send promotional or marketing communications where permitted and appropriate
• Analyze website performance and advertising effectiveness

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Keep the website functioning properly
• Remember certain preferences
• Understand website traffic and user behavior
• Measure advertising and marketing performance
• Improve our website and customer experience

Third-party services used by our website may also place cookies or similar technologies on your device according to their own privacy policies.

4. Advertising and Analytics

We may use third-party platforms and tools such as advertising, analytics, payment, hosting, communication, and marketing services to operate our business.

These services may process certain information such as device information, website activity, order events, or other technical information for purposes such as analytics, advertising measurement, fraud prevention, and service delivery.

We do not sell your personal information as a commercial data product.

5. How We Share Your Information

We may share necessary information with trusted service providers when required to operate our business, including:

• Courier and delivery companies
• Payment processors and financial service providers
• Website hosting and technical service providers
• Customer support and communication platforms
• Analytics and advertising platforms
• Professional service providers where reasonably necessary

We only share information to the extent reasonably necessary for the relevant business purpose, or where required or permitted by law.

6. Payment Information

Payments may be processed through third-party payment providers. Depending on the payment method used, your payment information may be collected and processed directly by the relevant payment provider.

Healinic Online does not intend to store complete sensitive payment credentials such as your card PIN or full authentication credentials on its own systems.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet-based system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

8. Data Retention

We may retain your information for as long as reasonably necessary for:

• Completing transactions
• Providing customer support
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud or abuse
• Meeting legal, accounting, or regulatory obligations

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where appropriate.

9. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

Healinic Online is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing them with your information.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If we become aware that personal information from a child has been collected improperly, we may take reasonable steps to remove such information.

11. Marketing Communications

From time to time, we may contact customers or website visitors regarding products, offers, updates, or promotions.

You may request to stop receiving marketing communications from us by contacting our support team. Transactional and service-related communications may still be sent where necessary to fulfill an order or provide a requested service.

12. Your Rights and Requests

Depending on applicable law, you may contact us to request information regarding the personal data we hold about you, correction of inaccurate information, or deletion of information where appropriate.

To make a privacy-related request, please contact us using the information below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or legal requirements.

Any updated version will be published on this page with a revised effective date.

14. Contact Us

For privacy questions, requests, or concerns, please contact:

Healinic Online

Phone: +8801936158616
Email: contact@healinic.online
Support: support247@healinic.online

Address:
H-3, R11/A
West Dhanmondi Housing
Bosila, Mohammadpur
Dhaka 1207, Bangladesh

Our customer support team is available 7 days a week.

Last Updated: September 9, 2026